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Returns Policy
In the unlikely event that you should receive a damaged or incorrect item, you can of course return it to us. However, please read the details below before returning an item.
To
return an item, please firstly email us at
sales@magnacol.co.uk
for return authorisation. Please
remember to state reason for returning and include the delivery note /
receipt, which was originally delivered with the parcel. If you have lost
this document, please write your name, address, order number (from
delivery note or confirmation email if you still have it), order date
and item on a piece of paper and include with the parcel. If the original
packaging was damaged in transit, please package the item as best as you
can. Terms and conditions apply. Please read and understand the
terms
and conditions before returning an item. Please
remember that goods can only be returned and refunded within the 14-day
approval period (14 days after the date of dispatch). Refunds or
replacements will not be issued after this date. Please
also remember that it is your own responsibility to send items back to us.
If the item is not received and marked as returned within the specified
time, a refund will not be issued. If you wish to send the item back to us
via recorded delivery, please do so. However, the charge for the recorded
delivery service will not be refunded unless there are special
circumstances. Exchanges
/ replacements will be made if requested. If
you have any questions about the returns / refunds process, please contact
us.
Please
return a faulty item to the following address: Magnacol Ltd Unit
21 Vastre Enterprise Park Newtown,
Powys SY16
1QZ This address is also printed on the address sticker on all parcels.If you have any questions, please contact us.
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- 2010 Magnacol Ltd. All rights reserved.
Revised: 26th May 2010.